Refund & Replacement Policy

1. Transit Damage or Leakage Guarantee

In the rare event that your luxury bottle arrives damaged, broken, or leaking during transit:

• Notify us within 48 hours of parcel delivery via WhatsApp at +91 91533 34960 or email at care@wildaroma.in.
• Provide your Order ID along with a photo or short unboxing video showing the damaged bottle or exterior packaging.
• Upon verification, we will dispatch a brand new replacement bottle immediately at zero cost, or issue a 100% refund as per your preference.

2. Personal Fragrance & Hygiene Standards

Due to the personal hygiene nature of luxury artisanal attars and pure botanical fragrance oils, opened or used bottles cannot be returned once the safety seal is broken, unless there is a transit defect. We provide comprehensive scent note descriptions (Top, Heart, and Base notes) on every product page to help you select your ideal aroma.

3. Incorrect Product Received

If you receive a fragrance variant different from what you ordered, please contact us within 48 hours. We will arrange a free reverse pickup and courier the correct fragrance bottle to you immediately.

4. Refund Processing Time

Approved refunds are processed back to your original payment method (or via instant UPI transfer for COD orders) within 2 – 4 business days.